Privacy Policy

Information You Provide to Us

• Contact information, such as your name, telephone number, email address, mailing address, and service address.
• Service information, such as the reason for your request, descriptions of plumbing problems, appointment preferences, property details, access instructions, and communications with our team.
• Files and content you submit, including messages, photographs, videos, PDFs, and other documents uploaded through our website or provided during service.
• Transaction and billing information, including estimates, invoices, payment status, and related records. Payment card or bank information may be collected and processed by a payment processor, depending on the payment method used.
• Communication and consent records, including email preferences, text-message opt-in or opt-out status, and the date and method of consent.
• Customer feedback, reviews, survey responses, warranty requests, and customer service information.
• Employment application information, if you apply to work with us, such as your resume, work history, licenses, certifications, references, and other information you choose to provide.
• Any other information you voluntarily provide to us.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect certain technical and usage information, including:

• Internet Protocol address and approximate location derived from it.
• Browser type, device type, operating system, and device identifiers.
• Pages viewed, links selected, referring pages, and the date and time of a visit.
• Cookie identifiers, website interactions, form activity, and performance or diagnostic data.

Information From Other Sources

We may receive information from other people or organizations when appropriate, such as a household member, property owner, landlord, property manager, referral source, payment provider, insurance company, warranty provider, or business partner that asks us to contact you or assist with a service request. We may combine that information with information we collect directly from you.

We may use personal information to:

• Respond to questions, service requests, and requests for estimates.
• Schedule appointments, dispatch technicians, and provide plumbing services.
• Diagnose problems, prepare estimates, document work, complete repairs or installations, and provide follow-up or warranty support.
• Communicate about appointments, arrival times, service updates, invoices, customer support, and other business matters.
• Process payments, maintain transaction records, and manage billing or collections.
• Maintain service history so we can support future visits and warranty obligations.
• Operate, maintain, secure, troubleshoot, and improve our website and business systems.
• Measure website performance and the effectiveness of our advertising or outreach.
• Send service reminders, announcements, and promotional communications when permitted by law and consistent with your choices.
• Evaluate job applicants and manage recruiting activities.
• Detect and prevent fraud, misuse, security incidents, or unlawful activity.
• Protect our customers, employees, technicians, property, business, and legal rights.
• Comply with accounting, tax, insurance, licensing, recordkeeping, legal, and regulatory obligations.
• Carry out another purpose disclosed when the information is collected or with your consent.

Our technicians may create service notes and take photographs, videos, measurements, or diagnostic records before, during, or after a job. We may use these materials to assess a plumbing issue, prepare an estimate, document property conditions, show completed work, support a warranty or insurance matter, resolve a dispute, train personnel, or review service quality.

We will not knowingly use identifiable photographs or videos of your home, property, or family in public advertising without permission, unless the material has been altered so that it no longer reasonably identifies you or the property.

Please do not upload Social Security numbers, financial account credentials, medical records, or other highly sensitive information through our website unless we specifically request it and provide an appropriate method for submission.

Our website may use cookies, pixels, web beacons, local storage, and similar technologies. These technologies may help us:

• Operate the website and its forms.
• Remember settings or preferences.
• Understand how visitors use the website.
• Measure website traffic, performance, and advertising results.
• Detect errors, fraud, or security issues.

Your browser may allow you to block or delete cookies. Some website features may not function properly if cookies are disabled. Third-party analytics or advertising providers may collect information directly through these technologies and process it under their own privacy policies.

Some browsers offer a "Do Not Track" setting. Because there is no uniform industry standard for responding to these signals, our website may not respond to them. Where applicable law requires recognition of a legally valid opt-out preference signal, we will handle it as required by law.

Service Communications

We may contact you by telephone, email, or text message about an estimate, appointment, technician arrival, service update, invoice, warranty, customer support matter, or other request you initiated.

Text Message Communications

When you provide a mobile telephone number and opt in, you consent to receive text messages from Gotta Go Plumbing. Messages may include appointment confirmations and reminders, technician arrival notifications, service updates, follow-ups, customer support communications, and occasional service-related or promotional messages. Messages may be sent using automated technology where permitted.

• Consent to receive marketing text messages is not a condition of purchasing plumbing services.
• Message frequency varies based on service activity and communication preferences.
• Message and data rates may apply under your mobile plan.
• Reply STOP to opt out of text messages. You may receive one final confirmation message.
• Reply HELP for assistance, or contact us at 270-238-5752 or service@gottagoplumbing.com.
• We do not sell, rent, or disclose mobile telephone numbers or SMS opt-in data to third parties for their independent marketing or promotional purposes.
• We may provide limited mobile information to vendors that operate our messaging systems, but only so they can provide services on our behalf.

Email Preferences

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Even after you opt out of marketing, we may continue to send messages reasonably necessary to provide requested services, complete a transaction, respond to you, or meet legal obligations.

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

• Employees, technicians, and contractors who need information to schedule, estimate, provide, document, or support a service.
• Service providers that support website hosting, online forms, file storage, customer management, appointment scheduling, communications, text messaging, payment processing, accounting, analytics, advertising measurement, information technology, cybersecurity, and other business functions.
• Payment processors, banks, insurers, warranty providers, or similar organizations involved in a transaction or service request.
• Professional advisers, such as attorneys, accountants, consultants, and insurance professionals.
• Government agencies, courts, law enforcement, or other parties when we reasonably believe disclosure is required by law or necessary to protect rights, safety, property, or prevent fraud or unlawful conduct.
• A buyer, successor, lender, or adviser in connection with a merger, sale, financing, reorganization, transfer of assets, or similar business transaction.
• Other parties at your direction, with your consent, or when we explain the disclosure at the time information is collected.

We seek to provide service providers only the information reasonably necessary for them to perform services on our behalf. Their use of information is governed by their agreements with us and applicable law.

We do not sell or rent personal information for money. We also do not disclose customer contact information or SMS opt-in data to third parties for their independent marketing or promotional purposes.

Some privacy laws define certain disclosures involving online analytics or advertising technologies as a "sale," "sharing," or processing for targeted advertising even when no money is exchanged. To the extent an applicable law treats our use of these technologies that way, you may request to opt out by contacting us using the methods in Section 11.

We do not use personal information to make automated decisions that produce legal or similarly significant effects concerning customers. We do not knowingly sell personal information belonging to children under 13.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain job and warranty records, complete transactions, support customers, meet accounting and tax requirements, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary based on the type of information, the nature of the relationship, and applicable legal or business requirements. When information is no longer reasonably needed, we may delete, destroy, or deidentify it, subject to backup, archival, and legal retention requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, secure systems, employee practices, and oversight of vendors that handle information for us.

No website, network, transmission method, or storage system can be guaranteed to be completely secure. Please use care when sending sensitive information by ordinary email, text message, or an unsecured website form.

Communication Choices

You may change your communication preferences at any time by replying STOP to text messages, using an unsubscribe link in a promotional email, or contacting us. These choices do not prevent us from sending service-related or transactional communications when reasonably necessary.

Privacy Requests

Depending on where you live and which privacy laws apply, you may have the right to:

• Confirm whether we process your personal information.
• Request access to personal information we maintain about you.
• Correct inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Opt out of a sale of personal information or processing for targeted advertising.
• Opt out of certain profiling that produces legal or similarly significant effects.
• Withdraw consent where processing is based on consent.
• Appeal a decision concerning a privacy request, where applicable.

The Kentucky Consumer Data Protection Act applies only to certain businesses and processing activities. To the extent it or another applicable law grants you a privacy right, we will honor verified requests as required by law. Certain information may be exempt, and we may retain information when permitted or required for legal, security, transactional, or recordkeeping purposes.

How to Submit a Request

Submit a privacy request using any of the following methods:

• Email: service@gottagoplumbing.com with the subject line "Privacy Request."
• Phone: 270-238-5752.
• Mail: Gotta Go Plumbing LLC, 200 E 3rd St Ste 302, Owensboro, KY 42303.

Please identify the right you wish to exercise and provide enough information for us to locate your records. We may ask for additional information to verify your identity, protect your information, and prevent fraudulent requests. An authorized agent may submit a request where permitted by law, but we may require proof of authority and direct verification with you.

Where required by law, we will respond within 45 days after receiving a verifiable request. We may extend that period when legally permitted and will notify you of the extension and the reason for it. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Appeals

If we deny a request and applicable law gives you a right to appeal, email service@gottagoplumbing.com with the subject line "Privacy Request Appeal" or mail your appeal to the address above. Include enough information for us to identify the original request and explain why you believe the decision should be reconsidered. Where required by law, we will respond to an appeal within 60 days and provide information about any further complaint process available to you.

Our website and plumbing services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. A parent or legal guardian who believes a child has provided personal information may contact us to request its deletion.

Our website may link to maps, social media pages, review sites, payment services, manufacturers, or other third-party websites and services. We do not control their privacy or security practices. This Privacy Policy does not apply to information those third parties collect independently, so please review their privacy notices before providing information.

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change. We will post the revised version on our website and update the "Last Updated" date above. When appropriate, we may provide additional notice of material changes.

Questions, concerns, communication preferences, and privacy requests may be directed to:

Company

Gotta Go Plumbing LLC

Address

200 E 3rd St Ste 302

Owensboro, KY 42303

Phone

270-238-5752

Email / Website

service@gottagoplumbing.com

gottagoplumbing.com