Tell us what happened
Call or send a message with the completed service and what issue came back.
Plain-language warranty guidance
A Plumbing Warranty Should Be Easy to Understand
Gotta Go Plumbing warranties are tied to the work we complete, explained in plain language, and backed by a local team that can help you understand what is covered.
Service record reviewed
Parts and labor identified when covered
Coverage explained before work begins
Our Warranty Coverage at a Glance
Plumbing Repairs
6years
Water Heaters
6to12years
Drain Cleaning
120days
Repipe Work
20years
Parts and labor included
when the issue qualifies
Written in your
service record
Explained before
warranty work begins
Handled by a local
Gotta Go Plumbing team member
Coverage depends on the written service record, service performed, materials installed, maintenance, and cause of the issue. The written warranty for your job controls.
What a Plumbing Warranty Is Really For
Example Warranty Check
Service record foundService dateMay 12, 2024
Work performedKitchen sink drain repair
Warranty term1 Year Workmanship Warranty
Materials installedOatey PVC trap, Fernco coupling
Coverage statusEligible — Within warranty term
Next stepCause review explained before work begins
This is an illustrative warranty review, not a live eligibility result. Your service record and an inspection determine coverage.
A plumbing warranty protects you from qualifying defects in the materials or workmanship tied to the work we completed. Some problems come from age, use, weather, roots, grease, foreign objects, maintenance, or work performed later by someone else. We review the issue carefully and explain what applies.
How Warranty Service Works
A clear review process keeps the service record, cause, and next step connected.
1 2 We review your service history
We look up the job, invoice, installed materials, and written warranty term.
3 We inspect the issue
We identify whether materials, workmanship, maintenance, use, or another cause applies.
4 We explain the next step
If it qualifies, we follow the written term. If not, we explain why before moving forward.
Your Warranty Is Documented
Your invoice and service record show what work was performed, when it was completed, and which written warranty term applies.
Warranty Coverage by Service
The written service record is the final source of truth for your job. These examples show how coverage is commonly organized.
Plumbing Repair Warranty
72 months / 6 years
Covers: Defects in materials or workmanship
Includes: Parts and labor when the issue qualifies
Applies to: Plumbing repairs completed by Gotta Go Plumbing
Not covered: Misuse, neglect, improper maintenance, acts of nature, or third-party modifications
Water Heater Warranty
72 to 144 months / 6 to 12 years
Covers: Defects in materials or workmanship
Includes: Parts and labor when the issue qualifies
Applies to: Water heaters installed by Gotta Go Plumbing
Not covered: Misuse, neglect, improper maintenance, acts of nature, or third-party modifications
Drain Cleaning Warranty
120 days
Covers: The same drain serviced by Gotta Go Plumbing
Includes: Return clearing when the same qualifying drain clogs again
Applies to: Drain cleaning services completed by Gotta Go Plumbing
Not covered: Other drains, foreign objects, improper use, structural issues, roots, grease buildup, or third-party modifications
Repipe Warranty
240 months / 20 years
Covers: Defects in materials or workmanship
Includes: Parts and labor when the issue qualifies
Applies to: Pipe replacement completed by Gotta Go Plumbing
Not covered: Fixtures, appliances, unrelated clogs or backups, misuse, neglect, improper maintenance, or third-party modifications
What Usually Affects Warranty Coverage
Usually Covered
- Defects in materials installed by Gotta Go Plumbing
- Workmanship tied to the original repair or installation
- Qualifying failure within the warranty term
- Problems connected to the specific work we completed
May Not Be Covered
- Misuse, neglect, or lack of maintenance
- New clogs, grease buildup, roots, or foreign objects
- Work changed by another person or company
- Weather, flooding, lightning, earthquakes, or outside events
- Problems outside the area originally serviced
We review the issue and explain what applies before warranty work begins.
Frequently Asked Warranty Questions
The written service record controls. These answers explain how a warranty review usually begins.
An invoice or service record is helpful, but you can still contact Gotta Go Plumbing if you do not have it. The team can use details such as your name, service address, phone number, approximate service date, and work performed to look for the job record. Coverage is confirmed from the written record and the cause of the current issue.
Labor coverage depends on the written warranty for the specific job. Some qualifying warranties include both parts and labor, while manufacturer coverage may apply to a part without covering all labor. The team will review the service record and explain what applies before warranty work begins.
No. A qualifying drain-cleaning warranty is tied to the drain and service documented in the original record. A different drain, new foreign object, grease buildup, roots, damaged pipe, improper use, or another cause may require a separate diagnosis and service recommendation.
Later work by another company does not automatically answer the coverage question, but it can affect the original scope or cause. Tell the team what changed and share any available records. Gotta Go Plumbing will review the documented work and current condition before explaining whether the original warranty still applies.