Tell us what happened
Call or send a message with the completed service and what issue came back.
The Gotta Go Promise
We Stand Behindthe Work After We Leave.
Qualifying repairs and installations are documented in writing and backed by our local our service area team. If something doesn’t seem right, we’ll review the original job, inspect the issue, and explain your coverage clearly.
Your work is documented
Straight answers, clearly explained
We inspect before deciding
Covered work is made right
Our Warranty Coverage at a Glance
Plumbing Repairs
72months
Water Heaters
72to144months
Drain Cleaning
120days, conditions apply
The 120-day drain-cleaning warranty applies only to the specific main line cleared by Gotta Go Plumbing when an accessible cleanout allows us to complete a camera inspection, save clear post-service video, and document the distance to the original blockage. Coverage is limited to a repeat blockage in that same documented section of the line. Secondary or fixture drains, blockages in a different location, and drain lines altered, replaced, rerouted, or worked on by anyone else after our service are not covered. Camera inspection is included with qualifying main-line cleaning.
Repipe Work
240months
Parts and labor included
when the issue qualifies
Written in your
service record
Explained before
warranty work begins
Handled by a local
Gotta Go Plumbing team member
Coverage depends on the written service record, service performed, materials installed, maintenance, and cause of the issue. The written warranty for your job controls.
What a Plumbing Warranty Is Really For
Example Warranty Check
Service record foundService dateMay 12, 2024
Work performedKitchen sink drain repair
Warranty term12 Month Workmanship Warranty
Materials installedOatey PVC trap, Fernco coupling
Coverage statusEligible — Within warranty term
Next stepCause review explained before work begins
This is an illustrative warranty review, not a live eligibility result. Your service record and an inspection determine coverage.
A plumbing warranty protects you from qualifying defects in the materials or workmanship tied to the work we completed. Some problems come from age, use, weather, roots, grease, foreign objects, maintenance, or work performed later by someone else. We review the issue carefully and explain what applies.
Something We Fixed Doesn’t Seem Right?
Our simple process makes it easy to get answers.
1 2 We review your service history
We look up the job, invoice, installed materials, and written warranty term.
3 We inspect the issue
We identify whether materials, workmanship, maintenance, use, or another cause applies.
4 We explain the next step
If it qualifies, we follow the written term. If not, we explain why before moving forward.
Your Warranty Is Documented
Your invoice and service record show what work was performed, when it was completed, and which written warranty term applies.
Warranty Coverage by Service
The written service record is the final source of truth for your job. These examples show how coverage is commonly organized.
Plumbing Repair Warranty
72 months
Covers: Defects in materials or workmanship
Includes: Parts and labor when the issue qualifies
Applies to: Plumbing repairs completed by Gotta Go Plumbing
Not covered: Misuse, neglect, improper maintenance, acts of nature, or third-party modifications
Water Heater Warranty
72 to 144 months
Covers: Defects in materials or workmanship
Includes: Parts and labor when the issue qualifies
Applies to: Water heaters installed by Gotta Go Plumbing
Not covered: Misuse, neglect, improper maintenance, acts of nature, or third-party modifications
Drain Cleaning Warranty
120 days
Covers: The same drain serviced by Gotta Go Plumbing
Includes: Return clearing when the same qualifying drain clogs again
Applies to: Drain cleaning services completed by Gotta Go Plumbing
Not covered: Other drains, foreign objects, improper use, structural issues, roots, grease buildup, or third-party modifications
Repipe Warranty
240 months
Covers: Defects in materials or workmanship
Includes: Parts and labor when the issue qualifies
Applies to: Pipe replacement completed by Gotta Go Plumbing
Not covered: Fixtures, appliances, unrelated clogs or backups, misuse, neglect, improper maintenance, or third-party modifications
What Usually Affects Warranty Coverage
Usually Covered
- Defects in materials installed by Gotta Go Plumbing
- Workmanship tied to the original repair or installation
- Qualifying failure within the warranty term
- Problems connected to the specific work we completed
May Not Be Covered
- Misuse, neglect, or lack of maintenance
- New clogs, grease buildup, roots, or foreign objects
- Work changed by another person or company
- Weather, flooding, lightning, earthquakes, or outside events
- Problems outside the area originally serviced
We review the issue and explain what applies before warranty work begins.
Frequently Asked Warranty Questions
The written service record controls. These answers explain how a warranty review usually begins.
Your warranty depends on the service we completed. Plumbing repairs are covered for 6 years (72 months). Water heaters are covered for 6 to 12 years (72 to 144 months), depending on the equipment and installation. Drain cleaning is covered for 120 days on the specific drain we serviced. Whole-home repipes are covered for 20 years (240 months). Your invoice and service record will show the warranty that applies to your work. We securely store your service history, so if you ever need us, we'll already have the details.
The Gotta Go Promise covers qualifying problems directly related to the work we performed. If our workmanship is the cause of the issue, we'll return to make it right. That includes both the labor and materials necessary to correct covered workmanship issues. Before making any warranty decision, we review your original service, technician notes, photos, and the scope of work so you receive a fair, informed answer instead of assumptions. Our goal isn't to look for reasons to deny a warranty. It's to stand behind our work.
Give us a call. We'll review your original repair and inspect the issue before determining what's happening. If the problem is related to the work we previously completed, we'll take care of it under your warranty. If our inspection shows a new or unrelated plumbing issue, we'll explain exactly what changed, show you what we found whenever possible, and discuss your options before performing any additional work. You should never feel like you have to argue to have your original repair taken seriously.
Our 120-day drain cleaning warranty applies only to the specific drain line we serviced. If that same drain experiences another blockage during the warranty period, we'll perform a camera inspection to determine the cause. If the blockage is related to the original issue we cleared, we'll return and take care of it under the warranty. If the camera inspection reveals a new obstruction, collapsed pipe, root intrusion beyond the original blockage, broken piping, or another unrelated issue, we'll explain our findings and review your repair options before moving forward. Using a camera allows us to diagnose the problem accurately instead of guessing.
Minor ground settling can occasionally occur after underground plumbing work as the soil naturally compacts over time, especially following heavy rain or seasonal weather changes. If you notice ground settling or a depression over the trench where we completed your repipe, let us know. We'll inspect the area to determine whether it's related to our work. If the settling is associated with our repipe installation, we'll return and correct it. Our goal is to leave your property in excellent condition, not simply finish the plumbing work. If you ever notice significant settling, a developing sinkhole, or anything that concerns you, contact us right away so we can evaluate it before it becomes a larger issue.
Simply give Gotta Go Plumbing a call and let us know what's happening. If you have photos or videos, they can be helpful, but they aren't required. We'll pull up your original invoice, technician notes, service photos, and warranty information before your appointment so you don't have to dig through paperwork or repeat your story multiple times. We'll explain what we find, let you know whether the issue is covered, and keep you informed throughout the process. That's part of the Gotta Go Promise.
No. If you do not have the invoice, share the name, service address, phone number, approximate service date, and type of work associated with the appointment. Those details help the team identify the correct job before reviewing your request.
Equipment manufacturers may provide separate coverage for a product or component, with their own registration requirements, time limits, exclusions, and labor terms. The Gotta Go Promise applies to qualifying workmanship issues connected to work completed by Gotta Go Plumbing. We will explain which coverage applies and whether a manufacturer needs to participate.
Stop using the affected fixture or system if continued use could cause a leak, backup, property damage, or an unsafe condition. Shut off the nearest water valve when appropriate, keep the area accessible, and avoid dismantling or changing the completed work before we inspect it. If active damage is occurring, call us right away.
Later work by another company does not automatically answer the coverage question, but it can affect the original scope or cause. Tell the team what changed and share any available records. Gotta Go Plumbing will review the documented work and current condition before explaining whether the original warranty still applies.